88kx Privacy Policy

1. Who We Are

88kx operates an online casino and sports betting platform accessible at 88kx.io, designed for the Bangladeshi market and serving players aged 21 and above. The platform provides access to live casino games, slot games, crash games, and cricket betting markets, supported by local payment integrations including bK ash, Nagad, Rocket, and Upay.

For all data protection enquiries, you may contact the 88kx Data Support team using the contact details set out in Section 15 of this Policy. We are committed to handling all personal data responsibly and in accordance with applicable data protection principles.

2. Data We Collect

2.1 Registration Data

When you create a 88kx account, we collect the following personal information:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred language and currency (Bangladeshi Taka, BDT)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request and retain copies of identity documents including your national identity card (NID), passport, or driver's licence, as well as a recent utility bill or bank statement for address verification purposes. KYC documents are stored securely and are used solely for compliance and fraud-prevention purposes.

2.3 Transaction Data

We record details of all deposits and withdrawals made through your account, including the transaction amount in BDT, the mobile wallet used (bKash, Nagad, Rocket, or Upay), the date and time of each transaction, and the transaction reference number. We do not store full mobile wallet credentials or PINs on our servers.

2.4 Gameplay and Betting Data

We collect records of your activity on the platform, including games played, bets placed, wagers, wins and losses, session start and end times, and game preferences. This data is used to maintain accurate account balances, resolve disputes, detect fraud, and improve the 88kx platform experience.

2.5 Technical and Device Data

When you access the platform, our systems automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, referring URL, pages visited within the platform, and session duration. This data is used for security monitoring, fraud detection, and platform performance optimisation.

2.6 Communications Data

If you contact our support team via live chat or email, we retain records of those communications, including the content of your messages, timestamps, and the outcome of any support interactions. This allows us to provide consistent service and to resolve any follow-up queries effectively.

3. How We Use Your Data

88kx uses the personal data we collect for the following purposes:

Purpose	Data Used
Creating and managing your account	Registration data, KYC documents
Processing deposits and withdrawals	Transaction data, mobile wallet details
Verifying player age and identity	Date of birth, KYC documents
Providing customer support	Registration data, communications data
Fraud detection and prevention	Technical data, transaction data, gameplay data
Anti-money-laundering compliance	Transaction data, KYC documents
Platform performance and improvement	Technical data, gameplay data
Sending promotional communications (with consent)	Email address, mobile number
Responsible gaming monitoring	Gameplay data, transaction data

4. Legal Basis for Processing

88kx processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable anti-money-laundering laws, KYC regulations, and other legal or regulatory requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time by contacting support or using the unsubscribe option in any marketing message.

5. Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. 88kx uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session security, and analyse how players interact with the site.

5.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings, game display options, and whether you have acknowledged certain notices.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data is used to improve platform performance.
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the platform. These are only activated with your consent.

5.3 Managing Cookies

You can control cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain platform features from functioning correctly. For marketing cookies, you may withdraw consent at any time by contacting our support team.

6. Data Sharing

88kx does not sell or rent your personal data to third parties. We may share your data only in the following limited circumstances:

• Payment processors: Your transaction details are shared with bKash, Nagad, Rocket, and Upay solely to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and security standards.
• Game providers: Third-party game studios such as Evolution Gaming, Ezugi, Pragmatic Play, and Vivo Gaming may receive anonymised session data necessary to deliver their games through the 88kx platform.
• Fraud and compliance services: We may share data with third-party identity verification and anti-fraud service providers as required to meet our KYC and anti-money-laundering obligations.
• Legal authorities: We may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or to protect the rights and safety of 88kx and its players.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 88kx business, player data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

In all cases where data is shared with third parties, 88kx takes reasonable steps to ensure that those parties maintain appropriate security standards and process data only for the specified purpose.

7. International Data Transfers

Some of the third-party game providers and technical infrastructure partners used by 88kx may be located outside Bangladesh. Where personal data is transferred internationally, 88kx takes steps to ensure that appropriate safeguards are in place, including contractual data protection clauses and security assessments of recipient organisations. By using the 88kx platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh in connection with the delivery of platform services.

8. Data Retention

88kx retains personal data for no longer than is necessary for the purposes described in this Policy or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of two years following account closure, unless a longer period is required by law.
• Transaction and financial records: Retained for a minimum of seven years from the date of the transaction, in compliance with anti-money-laundering regulations.
• KYC and identity documents: Retained for a minimum of five years following account closure or the completion of the relevant transaction.
• Support communications: Retained for two years from the date of the last interaction.
• Technical and device logs: Retained for up to twelve months for security monitoring and fraud detection purposes.

Once the applicable retention period has expired, data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an individual player.

9. Your Data Rights

As a 88kx player, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data 88kx holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances, for example while a dispute about its accuracy is resolved.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format where processing is based on your consent or on a contract with you.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing based on our legitimate interests, including profiling for marketing purposes.

To exercise any of these rights, please contact our support team using the details provided in Section 15. We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request to protect your data from unauthorised access.

10. Children & Minors

The 88kx platform is strictly for players aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a player has provided personal data and is under 21, we will immediately suspend the account, void all associated transactions, and delete the personal data in question. If you believe that a minor has registered on the platform, please contact us immediately using the details in Section 15.

11. Security Measures

88kx implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 88kx servers.
• One-way cryptographic hashing of all account passwords — 88kx staff cannot view your password in plain text.
• Strict access controls — only authorised personnel with a business need to access your data may do so, and all access is logged and audited.
• Regular security assessments and penetration testing of platform infrastructure.
• Automated fraud monitoring systems that detect and flag suspicious account activity in real time.
• Secure data centre infrastructure with physical access controls and redundant backup systems.

While 88kx takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

12. Third-Party Links

The 88kx platform may contain references to third-party game providers and payment services. This Privacy Policy applies solely to the 88kx platform. 88kx is not responsible for the privacy practices of third-party providers, and we encourage you to review the privacy policies of any external service you interact with in connection with your use of 88kx. Links to external sites are not provided on this page in accordance with our internal linking policy.

13. Marketing Communications

With your consent, 88kx may send you promotional communications by email or SMS regarding new games, seasonal promotions, bonus offers, and platform updates. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email.
• Contacting the 88kx support team via live chat or email and requesting removal from marketing lists.
• Updating your communication preferences within your Account settings on the platform.

Please note that even if you opt out of marketing communications, 88kx will continue to send you essential transactional messages related to your account, deposits, withdrawals, and security notifications. These communications are necessary for the operation of your account and cannot be suppressed.

14. Changes to This Privacy Policy

88kx reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email and by displaying a prominent notice on the platform before the changes take effect. The updated effective date will be shown at the top of this page. Your continued use of the platform after the effective date of any revised Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not accept the revised Privacy Policy, you must stop using the platform and may request account closure as described in our Terms and Conditions.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 88kx handles your personal data, please contact our support team using the details below. All privacy-related enquiries will be handled in strict confidence and in accordance with this Policy.

• Email: [email protected] — response within 2 hours.
• Live Chat: Available in-platform 24 hours a day, 7 days a week — response within 3 minutes.

For requests to access, correct, or delete your personal data, please include your registered email address and a brief description of your request. We may ask you to verify your identity before processing the request.